A thoughtful approach to privacy.
Have a question about your bill or service? Talk through your next step by phone.
Information we may collect
We may receive information you choose to provide when contacting us, such as your name, phone number, email address, or the contents of a message. This website is not designed to collect utility account passwords, payment card numbers, bank details, or Social Security numbers.
Calls and communications
Phone calls may be handled by us or by service providers supporting our communications. Calls may be recorded or monitored where permitted and with appropriate notice. Contact us only with information needed for assistance.
Website usage, cookies, and analytics
We may use basic logs, cookies, analytics, or similar technologies to understand website performance and improve the experience. Third-party services may process limited technical information under their own policies.
Advertising and third parties
If advertising or third-party tools are used in the future, their privacy terms may also apply. We do not sell sensitive personal information through this website.
Security and retention
We use reasonable administrative and technical measures for information handled through this site. No online system can be promised completely secure. We retain information only as reasonably needed for the purpose collected, legal requirements, or legitimate business needs.
Your choices
You may contact us to ask about information you provided, request correction, or ask questions about our handling practices. We may need to verify a request before responding.
Children's privacy
This website is not directed to children under 13, and we do not knowingly request personal information from children.
Changes and contact
We may update this policy as our practices change. The updated version will be posted here. For privacy questions, use the business contact details published on the Contact page.